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The Pain

Customer information is scattered across multiple systems. Insights into orders and issues are difficult and time-consuming to obtain. Opportunities are missed. Communication is ineffective and resources are wasted. Responsiveness for sales, service, and operations teams is delayed, putting patient care or provider relationships at risk.

Our Solution

A relationship management solution designed specifically for labs, able to integrate with your healthcare data sources and customize for your teams will enable quick access to the collaboration capabilities and insights you need to streamline internal processes and manage your customer relationships.

Why You Need a Lab-Specific Solution

With data spread across disconnected systems and spreadsheets, labs need a way to integrate, analyze and visualize operational metrics, as well as seamlessly connect operations with sales, service, and customers.

hc1 Operations Management is a customer relationship management (CRM) solution designed specifically for the lab AND an extremely customizable operations management solution.

Use it to streamline workflows and collaborate across multiple business areas, from sales activities to customer and patient relationships to operations initiatives.

Read our guide to choosing a solution

See Opportunities Right Away

Quickly see what’s on track and what needs to improve through dashboards designed for lab needs and backed by real-time data analysis. Save time once spent gathering information, filling out forms and generating reports. Filter down to the data you need from customized lists or pre-built dashboards. Take immediate action by quickly creating and assigning cases and tasks.

Track Trends in Real-Time

Leverage real-time analytics to increase revenue. Monitor metrics, such as order volume and turnaround times to ensure you’re always moving in the right direction.

Customize Without Consultants

hc1 Operations Management comes standard with healthcare record types and fields. System administrators can easily add or edit custom fields, design screen layouts for specific groups and automate common tasks to ensure accountability and standardized processes.

Gain Insight Into Provider Relationships

Focus on adding customers and resolving issues by easily customizing and automating the solution to fit the way your organization works. Each provider record shows a complete picture of how that provider interacts with your lab—from ordering locations, panel and test order details to ongoing service issues and activities. Build opportunities to retain customers, increase order volume, and support patient care.

See what hc1 Operations Management™ can do for you

Develop targeted strategies and workflows that directly impact the customer and patient experience. Using collaboration, analytics and communications capabilities designed specifically for labs puts the customer at the forefront to rise above the competition and thrive.

<a name="app"></a>hc1 CRM™ App Puts CRM Sales Features at your Fingertips

View, create, and edit organization, contact, opportunity, case, task, and memo information. Quickly review client activities before walking in the door. Easily map the location for your next visit. Find contact information and initiate a call or email with just a screen tap. Work offline! Users can access Accounts, Providers, Contacts and Patients even without a network connection. The next time they reconnect, all important information will be synced within the hc1 Platform, saving time and frustration.

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Enhance your hc1 Operations Management with Add-On Solutions

Add-on solutions take your workflows to the next level. hc1 Campaign Management™, hc1 Rapid Response Queue™ and hc1 Provider View™ work seamlessly with Operations Management to provide your teams with even more capabilities without having to leave the hc1 Platform®.

CAMPAIGN MANAGEMENT

Reach the right audience with the right message. hc1 Campaign Management makes outreach communications easier and more effective for labs by automating processes, enabling customization and providing real-time analytics all within the hc1 Platform®.

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RAPID RESPONSE QUEUE

When critical and urgent test result notifications are needed, speed, organization and efficiency are essential. With hc1 Rapid Response Queue™ quickly and easily assigning and tracking these important calls to completion in real-time is a reality. This add-on solution standardizes and automates critical and urgent workflows across departments based on clinical lab results.

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PROVIDER VIEW

Gain access to nearly 6 million curated provider records, including detailed analysis of medical claims and prescribing activity with hc1 Provider View™. Turn curated data into targeted outreach and growth.

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Take Your Lab to the Next Level

Pair hc1 Analytics™ with hc1 Operations Management™ to take ownership of your lab data and gain real-time insights into your lab's operations.

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