With labs being asked to grow their client bases and generate more revenue, it’s more important than ever to have an effective outreach program and strong customer service.

But for many labs, data and processes are scattered across a variety of disconnected systems and spreadsheets, making it difficult for sales and service teams to collaborate on growing the business and ensuring customer satisfaction.

During this 30-minute webinar, hc1 client M Health Fairview Reference Laboratories (MRL) shares how they have effectively grown and managed their outreach program by leveraging hc1’s real-time insights and collaborative CRM platform.

Discussion topics include:

• Using data insights and benchmarks to grow business with clients
• Providing value-add services and education to improve client relationships
• Rectifying billing issues and improving revenue cycle processes
• Creating efficiencies by eliminating manual reporting efforts
• And more!

 

Our Presenters:

Eric Razskazoff System Manager, Business Development, MRL	Alexa Topper Sr. Client Success Manager, hc1