By Lorri Markum

December 20, 2023

A special webinar, now on-demand here, for hc1 Sendout Management™, presented by hc1 experts, reveals background information about hc1’s core platform — hc1 Lab Insights Platform™ comprised of hc1 Analytics™ and hc1 Operations Management™ all of which help inform workflow management, analytics and precision health through easy access, high-quality specific data.

hc1 experts shared information about why Sendout Management was developed and highlighted key features of the solution, noting how this unified platform ensures the ability to monitor sendout TaT to drive accountability and improve care, the ability to optimize pricing to reduce sendout spend and standardizing lab sendout testing processes. “Our goal with Sendout Management was to streamline and standardize sendout data, so lab managers have easy-to-understand reports and dashboards available at their fingertips,” Adam Sajewich, hc1 high value care director, stated.

An introduction and demonstration of the functionality of hc1 Sendout Management in real-time and shows what this solution brings to the hc1 Lab Insights Platform. The ease-of-use dashboards allow both at-a-glance information and quickly accessible, granular information through filter features, such as ordering location type, panel/test name, sendout lab name, ordering provider and more. You can also quickly download and export reports directly from the dashboard. Moyer highlighted the solution’s capability to automate and deliver KPIs or dashboards and send them to decision-makers instantly to empower strategic changes.

Sendout testing is one of the most significant expenses clinical and health system labs experience today, but sendout testing hardships aren’t new, as noted in the 2009 article, “Explosive Growth of Send Out Testing: Can We Curb the Monster?”, published by AACC. With more than 7 billion clinical lab tests performed in the U.S. each year providing critical data, the challenge to meet the demands placed on laboratory staff and health systems is extreme. hc1 Sendout Management helps labs gain the insights they need to assess reference labs’ performance regarding sendout testing, hold them accountable to SLAs and find the best price. 

"Managing Sendout Testing is one of the top requests we [hc1] have received from our customers [and the market] over the past five years. In conjunction with increasing costs and the lab staffing crisis, the lack of transparency and standardization has made it more important than ever to bring our hc1 Sendout Management solution to the market to serve our customers, providers, and patients alike," presenter John Moyer, hc1 sr. product director said.

Attendees asked great questions:

  • “How does hc1 determine if performing labs are meeting the SLA TaT?”
  • “How is sendout cost, per test, derived to calculate total sendout spend?”
  • “What if we have multiple sites using different LISs or EMRs, how would hc1 handle that?”
  • “What if our lab uses miscellaneous tests per sendouts? Can we still track those?”
  • “Do you calculate the cost per test in an organization or would this information be provided?”
  • “What is the typical lead time from the signed contract to the launch of this product for a customer?”

Watch on-demand here, learn the answers to the above questions, and see the complete webinar.

hc1 Sendout Management is available to both new and existing customers. Contact us today to get started if you would like a custom demo.

hc1 was built from the ground up for healthcare and is cloud-based, allowing better cross-communication and access to data within a health system. We were made to enhance labs and are 100% tailored for healthcare. Our solutions help you realize the value in your data from billing codes, naming conventions, diagnosis codes, ICD-10 codes, specimen IDs and more.


Lorri Markum is the marketing manager for hc1 Insights and has over two decades of corporate and nonprofit marketing leadership experience. Lorri specializes in B2B marketing and SEO optimization. Before joining hc1, she was the marketing manager for a nonprofit healthcare organization serving 40 counties throughout Indiana.

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