By Lauren VanDenBoom
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October 21, 2021

How to best use technology for the advancement of healthcare is not a new pursuit. “As much as the last 10 years have been about the rollout of digitization of health records for the purposes of efficiency (and in some healthcare systems, billing/reimbursement), the next 10 years will be about the insight and value society can gain from these digital assets, and how these can be translated into driving better clinical outcomes with the assistance of AI, and the subsequent creation of novel data assets and tools,” writes Bajwa, Munir, Nori and Williams in Future Healthcare Journal

On October 14, 2021, hc1 chairman and CEO, Brad Bostic, and Brian Patty, MD, CMIO, Medix Technology, joined the Twenty-First Population Health Colloquium hosted by Thomas Jefferson University for a discussion on Optimizing Healthcare Data with Artificial Intelligence. During their discussion, Dr. Patty noted that while electronic health records vendors have improved interoperability and capabilities over the last few years, now data is coming to physicians from multiple sources in such significant quantities that they can’t keep up. 

“Gathering and making sense of this data then is very challenging,” said Dr. Patty. “A few years ago I talked to some physicians and they said, ‘I just don’t even look at it. I just look at what’s from my own EMR, because I don’t have time to collate all of this data.’ So that’s the big opportunity with AI and Machine Learning is to be able to take this data, collate it and make sense of it and deliver it into the workflow as actionable knowledge.“

Bajwa, et al. write “It is clear that we are at a turning point as it relates to the convergence of the practice of medicine and the application of technology, and although there are multiple opportunities, there are formidable challenges that need to be overcome as it relates to the real world and the scale of implementation of such innovation.” 

What do we mean by AI and ML? 

Artificial Intelligence (AI), “refers to the science and engineering of making intelligent machines, through algorithms or a set of rules, which the machine follows to mimic human cognitive functions, such as learning and problem solving,” write Bajwa, et al. “AI systems have the potential to anticipate problems or deal with issues as they come up and, as such, operate in an intentional, intelligent and adaptive manner. AI’s strength is in its ability to learn and recognize patterns and relationships from large multidimensional and multimodal datasets; for example, AI systems could translate a patient’s entire medical record into a single number that represents a likely diagnosis. Moreover, AI systems are dynamic and autonomous, learning and adapting as more data become available.”

Bajwa, et al. consider machine learning (ML) to be a subset of AI. They write it is “the study of algorithms that allow computer programs to automatically improve through experience.”

According to Dr. Patty, AI and ML are particularly suited for pattern recognition, which enables us “to set these systems up in the background to be able to consume all this data, look for patterns in the data, and look for either warning signs for somebody who’s in the rising risk category who needs more attention clinically or just seeing a diagnosis that may have been missed.”

In the case of many disease states like cirrhosis, chronic kidney disease, and many others, there are subtle signals in the diagnostic lab data that may be missed if a physician isn’t looking at all of the data points together. “When we think about artificial intelligence applied to populations, where my mind goes is how to become more preventative,” said Mr. Bostic. “To the extent that we can zero in on these data sets like lab data and all of those diagnostic results and the related medications that are getting prescribed and really optimize that we see that as a great opportunity for artificial intelligence and machine learning.”

Bajwa, et al. write that “AI can enable healthcare systems to achieve their ‘quadruple aim’ by democratizing and standardizing a future of connected and AI-augmented care, precision diagnostics, precision therapeutics and, ultimately, precision medicine. Research in the application of AI healthcare continues to accelerate rapidly, with potential use cases being demonstrated across the healthcare sector (both physical and mental health) including drug discovery, virtual clinical consultation, disease diagnosis, prognosis, medication management, and health monitoring.”

How can we practically apply AI in healthcare?

Precision population health is “about driving the kinds of signals all the way to the clinical caregivers in such a way that they can avoid inappropriate testing, missed tests or therapy that’s not going to work upstream,” said Mr. Bostic. 

Dr. Patty said that healthcare only impacts maybe 10 percent of a person’s health. Other factors like genetics, lifestyle, and socioeconomics have a greater share of the impact. Those factors are something a frontline provider is not really able to collate and deal with. AI and ML, however, are perfect for the challenge. 

“If you think about the more tangible way to describe what AI can bring to bear is the digital twin,” said Mr. Bostic. “What we need to have is the computational model of every single individual patient that can be tested in a digital way before the actual human being receives the treatment or gets the kind of diagnostic that’s really invasive or has some kind of radical procedure. That digital twin necessitates artificial intelligence.” 

Taking a practical look at what is possible today, Mr. Bostic said, “What we’ve seen with the here and now is there is no more scalable data set to help inform more precise, optimized healthcare than diagnostic lab data. Whether you’re sick, healthy, or somewhere in between, you end up having lab tests run and that generates all kinds of information that can be leveraged to be more precise and create an optimal approach to how you’re diagnosed in a more preventative, proactive approach. To do that requires a level of machine learning to marry up all these different lab data sets that get generated by different labs that happen within different clinical settings with different providers to create more of that overall health matrix and sort of the beginnings of that digital twin all made up of this initial lab data set.” 

He said this approach can be used to address the use of testing to ensure it is appropriate, both reducing wasteful testing and ensuring testing is not underutilized creating under-identification of those at risk. “The lab data set and having the right kind of partnership to power insights using AI and Machine learning at that level is an excellent practical start,” he said. “And then the second part of that is what do you do once you know the diagnosis you aim to get the right treatment. These are all things that by doing them you can make people much  healthier and you can make it so that you’re creating the future of healthcare we all want which is oriented around a much better outcome.”

What to know more about how hc1 is impacting the future of precision health? Click here to watch Our Vision for Precision Health video.

By Heather Stith
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October 1, 2021

Even though all humans are 99.9% the same at the genetic level, there are billions of DNA base-pair differences among individual humans at the genomic level. Even identical twins can develop genomic differences in utero when DNA is being copied. Biological parents pass on their genes to their children, but those children can introduce dozens of mutations to their genetic inheritance. Additional differences at the epigenetic and epigenomic levels affect how genes will work in a specific person depending on behavior and environment.

All of these differences lay the groundwork for precision health. Precision health aims to not only use knowledge of a patient’s unique combination of biology, environment, and behavior to more effectively treat or even cure existing disease, but also to prevent disease and optimize wellness by pinpointing individual health risks.

Yet the path to precision health is not a straight line—it’s a loop with many stops along the way.  If we want this loop to become a virtuous cycle, patients must be centered at every point in the process.  The recent 2021 Precision Health Virtual Summit hosted by hc1 and Becker’s Healthcare explored how precision health is pushing different areas of healthcare to work together in new ways to improve patient outcomes.

Precision population health

At the surface, precision medicine’s focus on an individual patient’s genomics, behavior, and environment would seem to be at odds with population health’s focus on public health, health policy, economics, quality and safety, and data analytics. But in a keynote presentation at the 2021 Precision Health Summit, Dr. David B. Nash explained that these healthcare disciplines are complementary and can work together to better assess patients’ healthcare risks and deliver treatment efficiently and effectively.

A key concept from population health that can be used in the assessment of an individual’s health risk is the idea of social determinants of healthwhich are environmental factors such as food and housing insecurity and institutional racism that affect a patient’s quality of life and health outcomes.

Another population health concept that precision health initiatives will need to adopt to be successful is the importance of building trust within the patient community. Many populations have historical reasons for mistrusting medical institutions, so patient education, engagement, and outreach must happen before individual testing or treatment can occur. Dr. Nash stated the need for ongoing public accountability and transparency at the government level to regain and maintain the public’s trust.

Dr. Nash also spoke of three factors affecting the progress of precision health.

  • Culture of science: Scientists are continually testing and retesting and refining their thinking based on new evidence, but patients and the public at large are looking for clarity and certainty.
  • Economics: Precision health-related technology, such as PCR testing, has advanced quickly, but health care payment structures have not kept up to make the latest technology accessible on a wide scale.
  • Culture of clinical practice: Clinicians are trained to treat patients with “tried and true” methods, and care delivery systems are not set up to quickly and easily incorporate new  technologies and research.

Dr. Nash highlighted the new term that captures the central focus of his keynote address. When the elements of precision health for enhancing the care outcomes of each patient are merged with broad-based, community-focused initiatives critical to population health, he coined that comprehensive approach as “precision population health.”

Evidence-generating medicine

Increasingly, health researchers are using data collected during patient care as their evidence for studies. Dr. Umberto Tachinardi, Chief Information Officer of the Regenstrief Institute, highlighted hurdles researchers face when using this real-world data:

  • The data is messy and incomplete because it was collected for treatment purposes, not research.
  • Patient privacy must be protected, and potential patient identifiers are in multiple locations, increasing the difficulty of de-identifying data.
  • The computing involved in this type of research requires complex infrastructure and large datasets pulled from multiple sources to accurately train machine learning models.

To address these issues, Dr. Peter Embí, President and CEO of the Regenstrief Institute, said that we need to change the traditional idea of the one-way relationship between healthcare research and the practice of medicine. Clinical decisions should continue to be based on evidence from research and the patient’s circumstances and wishes, but the information about those decisions and their outcomes should also be fed back into research to create a learning health system. We need to move from evidence-based medicine to evidence-generating medicine.

Human-centered design

Even with all the amazing advances in precision medicine, Dr. Gilan El Saadawi pointed out in her breakout session that “the molecular diagnosis does not define a patient.” There are other important pieces of both structured and unstructured data needed to put together the whole patient story, and one technology or solution isn’t going to provide all the answers. Certainly not EMRs, which have been optimized for billing purposes, not for error reduction or ease of use.

“We can put all the technology magic in the world out there, but if humans aren’t engaging, that’s the biggest impediment that there is,” hc1 CEO Brad Bostic said during his fireside chat. Bostic emphasized that healthcare systems need to work for both patients and clinicians.

During the Chief Medical Information Officer (CMIO) panel, Dr. Albert  Villarin described Nuvance Health’s approach to human-centered design. They first collect a variety of patient data from lab testing and input from health devices, glucose monitors, for example. That data is then filtered through evidence sets such as patient registries for diabetes and high blood pressure. The last step is to notify both clinicians and patients of actions, such as screenings or check-ups, they may need to take because of health risks. He spoke about the challenges involved in putting the massive amount of collected healthcare information to good use. “It’s coming in as data, but going out as knowledge. That knowledge over time creates the wisdom around the one patient we’re taking care of.”

The path to precision health for all patients is not straightforward. What is clear is that progress will require communication, innovation, and collaboration from all parts of the healthcare ecosystem. 

Watch the full presentations from the  2021 Precision Health Virtual Summit here.

By Lauren VanDenBoom
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September 27, 2019

First, there was the hc1 mobile experience. With just a smartphone and Internet access, you could log into the hc1 URL and find what you need. A mobile-friendly website was a nice shortcut – a handy device for field access. Now we’ve created something better.

Introducing the hc1 iOS Mobile App 

We’ve developed an app that’s available for any current iOS smartphone. With a quick download, you can employ the power of your data through a user-friendly app. 

This new offering has the simple, clean look and responsive feel you’d expect from a well-designed mobile app. Large icons and collapsible menus that are easy-to-read make this an intuitive experience and invaluable tool. 

It’ll make your mobile log-in experience easier, and access remains at your fingertips.

The beta version of the hc1 mobile app will be available for any iOS smartphone beginning in January 2020. 

Check us out and discover all the ways hc1 can help improve lives with high-value care. 

By Lauren VanDenBoom
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October 22, 2019

On October 17, during the Day of Innovation at Butler University, hc1 Test Utilization™ received an Indiana Innovation Award. The award, presented by Centric®, recognizes individuals and organizations successfully leading the innovation charge in Indiana. To be eligible, the innovation must have been introduced within the last three years and be based in Indiana.

The judging committee considers four criteria:

  • Did the product/service meet an unmet need?
  • How unique is the product/service? Is this the first of its kind? If not, how is it different or better than existing products/services?
  • What new value has been created for the end-user?
  • What financial evidence or market acceptance information does the product/service have to support it? What is its quantifiable evidence of success?

Since its launch in 2017, hc1 Test Utilization™ has impacted millions of patient lives by transforming lab data into personalized healthcare insights. Across thousands of locations, customers are using Test Utilization to monitor ordering trends and gain insights into where testing can be optimized, ensuring patients get the right test at the right time.

“hc1 is proud to accept this Indiana Innovation Award,” said Brad Bostic, chairman and CEO of hc1. “Every year, an estimated $200 billion is wasted on excessive lab testing and associated treatments, resulting in added costs and risk to patients. With hc1 Test Utilization we set out to change that dynamic.”

A comprehensive solution, Test Utilization includes both strategic guidance and cloud-based technology. With it, healthcare teams have a dashboard of real-time lab data from in-hospital, outpatient and reference labs. By taking the guesswork out of launching an effective utilization program and proactively uncovering where unnecessary tests are being ordered, a health system can effectively monitor, take action and educate its physicians – all while creating a high-value, lean organization.

Test Utilization is part of hc1 High-Value Care Platform™, which eliminates waste and personalizes care for health systems and diagnostic laboratories nationwide by turning previously static lab data into actionable healthcare insights. At hc1.com read more about or request a demo of hc1 Test Utilization and other hc1 products that help health systems improve clinical outcomes and reduce medical spending.

By Lauren VanDenBoom
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June 24, 2019

Healthcare used to operate almost exclusively on a fee-for-service basis, meaning each service performed was a line item billed separately and regardless of the outcome. That era is passing. Increasingly, high-value care (HVC) is the new driving force. This trend toward a team-provided and patient-centered healthcare model impacts both physical and financial outcomes.

By Lauren VanDenBoom
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February 19, 2020

During a recent webinar, hc1 Director of Client Enablement, Maura Lee, gave a guided tour of hc1’s
latest new tool, the hc1 CRM™ app.

The iOS app puts the most highly used CRM sales features right at the user’s fingertips. From the app’s
eight main tiles users can quickly navigate to key record types and app features to view, create, and edit
hc1 CRM organization, contact, opportunity, case, task, and memo information.

To download the app, visit the iOS App Store and search for “hc1 CRM.”

Lee told webinar attendees they can maximize their efficiency with the app by 1) intuitively accessing all
key record types with a tap of a finger, 2) using quick action buttons to open a map or start an email or
phone call and use voice to text, 3) efficiently logging interactions with clients and review past
interactions, 4) quickly viewing critical information and access additional data in collapsible menus, and
5) using streamlined search capability to find clients and contacts.

If you missed the webinar it’s not too late to learn more about navigating and using the new hc1 CRM
app. Visit our CRM solutions page for more information about the app.

By Lauren VanDenBoom
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February 12, 2020

hc1 has announced a new iOS app companion for its popular hc1 Healthcare CRM™ solution. hc1 CRM users can now access the most highly used CRM sales features right from their iOS devices. 

hc1 Healthcare CRM™ streamlines communication and data sharing from sales activities to client and patient relationships to operations initiatives. Leaders use the highly customizable solution to seamlessly integrate, analyze, and visualize organizational metrics to quickly see value, track trends in real-time, and gain insights into relationships. 

Now with the hc1 CRM™ app, users can view, create, and edit hc1 CRM organization, contact, opportunity, case, task, and memo information with they are away from their desks. They can quickly review client activities before walking in the door, map the location for their next visit, or find contact information and initiate a call or email with just a screen tap. 

“The new app is intuitive and streamlined,” commented one user during the app’s testing period. “No noise –  just what our sales team needs to efficiently log interactions with clients and review past interactions on the go.”

hc1 CRM users can visit the iOS App Store to download and begin using the app today. To learn more, visit our CRM web page and join us for an upcoming webinar where we will discuss navigation of the app, multiple ways the app can make your sales process more efficient, and a live Q&A to answer your questions. 

By Lauren VanDenBoom
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August 23, 2021

“I’ve been often asked the question about personalized medicine and the practical nature of that, and, ultimately, will it ever be mainstream?” hc1 Chairman and CEO, Brad Bostic, recently told MarketScale. “My point of view on that is absolutely it will be. What I see happening right now within health care is this Renaissance that gives us a chance at getting there sooner rather than later.”

On August 31 and September 1, attendees at the 2021 Precision Health Virtual Summit hosted by hc1 and Becker’s Healthcare will learn what the future of precision health looks like, but also how that future is achievable today. 

Precision health has huge potential to impact and achieve all four arms of healthcare’s quadruple aim to:

  1. improve population health, 
  2. improve the patient’s experience of care, 
  3. enhance caregiver experience and 
  4. reduce the rising cost of care.

Those who join us will have an opportunity to hear from some of our nation’s most renowned thought leaders on precision health, precision prescribing, precision diagnostics, population health and on just how technology is coming together with precision health practices to achieve healthcare’s aims. 

Fireside chats to open the discussion 

Each day of the Summit will open with a forward looking fireside chat. On the first day, Purdue University President, Cerner Corporation board member and former Indiana Governor, Mitch Daniels, and hc1 CEO, Brad Bostic, will discuss the importance of precision health to our healthcare system and how implementing precision health practices is possible and practical today. On the second day, Jeffrey Kuhlman, MD, General Manager, Healthcare Analytics Solution AdventHealth, will discuss how precision health and genomics are unlocking individuality. 

Keynote thought leadership

During a keynote discussion with David B. Nash, MD, MBA, Founding Dean Emeritus, Jefferson College of Population Health, and Scott Becker, Publisher and Founder of Becker’s Healthcare, you’ll hear Dr. Nash’s perspectives on how precision health and population health are tightly related. He will explain how eliminating waste in population health is a driver for precision health and how this ties into addressing cost and access concerns in delivering individualized care for all patients.

In her keynote presentation, Katherine Capps, President, Health2 Resources; Co-Founder & Executive Director, GTMRx Institute, and Jennifer Hockings, Pharmacogenomics Clinical Specialist at Cleveland Clinic, will discuss the future of precision health. Ms. Capps has a long history of collaboration in multi-stakeholder environments and has led the growth of GTMRx—an organization focused on cross-collaboration to advance appropriate use of medications and gene therapies—to over 1,200 members from 800 companies in less than two years. A gifted communicator, she cultivates and manages relationships with stakeholders across the health care and health policy spectrums.

Thought provoking panel discussions

The Summit will feature three panel discussions focused in areas where precision health practices are being implemented and will show benefit. 

The precision prescribing-focused panel will discuss the lab’s critical role in precision health and how to ensure clinicians are best equipped for decision-making. Attendees will hear their insights on how precision health insights can be injected into the workflow, without added burden to the physician.The panel will be moderated by Robert Michel, Editor-in-Chief, DARK Daily and The Dark Report, and will include Matthew Katz, Principal, MCK Health Strategies, LLC; Kristine Ashcraft, Medical Director for Pharmacogenomics, Invitae; Yuri Fesko, MD, Executive Medical Director of Medical Affairs, Quest Diagnostics; and Jordan Olson, MD, Division Chief, Clinical Pathology Informatics and Quality at Geisinger. 

Leading a panel of Chief Medical Information Officers (CMIOs) will be Brian D. Patty, MD, CHCIO, CMIO of Medix Technology. They will discuss the broader implications of precision health, as well as share their thoughts on actioning data and gaining physician adoption by delivering insights at the right time, in the right way, without interrupting workflow. As the bridge between the IT and clinical worlds, they will discuss challenges, successes and what the future holds. Albert Villarin, MD, FACEP, Vice President and CMIO, Nuvance Health, and Stephanie Lahr, MD, CHCIO, CIO and CMIO, Monument Health, will participate in the discussion. 

On the second day of the Summit, a panel of pharmacists and healthcare strategists moderated by Behnaz Sarrami, MS, PharmD, Medical Science Liaison, AltheaDx, will discuss connecting pharmacists and providers for a team-based approach to delivering precision health care. They will explore how physician practices can use lab and pharmacy data to better coordinate care for their patients, as well as demonstrate clinical utility and actionability to ensure payment.

Special Guest Speakers 

Several notable special guests will also join this year’s agenda to discuss both forward looking and current applications of precision health. 

The difference between a traditional assessment of a complex patient condition and true “precision medicine” is the degree of reliance on available data – at point of care – to make decisions about specific treatment paths that may be more beneficial for the patient. Gilan El Saadawi, MD, PhD, MS, Chief Medical Officer, Realyze Intelligence, will present how to achieve a path to true personalized healthcare we need to step back from locking data in disparate silos (genomic, EMR, claims, etc.) and start thinking of building a patient model that reflects the whole patient story with all these pieces fitting together and allowing patterns to emerge from this picture.

Rehan Waheed, MD, Senior Medical Director & CMIO Healthcare Analytics Solutions, Quest Diagnostics, will discuss how when the right care is provided to individual patients at the right time using the right tests, a massive amount of data is collected from these new discoveries and insights. His discussion will highlight the importance of leveraging trends gained from individual data and research to affect population health by creating more opportunities for impactful patient interventions, powering better outcomes for all.

Joining from Regenstrief Institute, Peter Embi, MD, MS, FACP, FACMI, FAMIA, FIAHSI, President & CEO, and Umberto Tachinardi, MD, MS, FACMI, IAHSI, CIO, will share emerging ideas on infrastructure and ethical considerations for advancing real world data and evidence in health. 

Todd Crosslin, Global Head of Healthcare and Life Sciences with Summit sponsor, Snowflake, will introduce the Data Cloud and its relevance to Healthcare. He will then take participants through a live tour of the Data Marketplace to see how organizations can connect to data without copy, FTP, or API to find new insights and/or enhance their machine learning models with data sources such as social determinants of health, adverse events, and COVID.

Anthony Morreale, PharmD, MBA, BCPS, FASHP, Associate Chief Consultant for Clinical Pharmacy Services and Policy, US Department of Veterans Affairs, an experienced senior clinical pharmacy leader, will share how to identify gaps in healthcare initiatives and implement changes in a rapidly growing healthcare system. He will also discuss the challenges of scaling up a clinical pharmacy workforce to keep up with technology.

Added Remarks

Rounding out the first day will be opening remarks from Brad Bostic, Chairman and CEO, hc1, and closing remarks from Molly Gamble, Vice President of Editorial, Becker’s Healthcare. Mike Lukas, Vice President and General Manager, Health Systems, Quest Diagnostics, will open the Summit’s second day and Mr. Bostic will offer his final closing remarks at the end of the second day. 

hc1, Becker’s Healthcare, and Summit sponsors Quest Diagnostics, AWS and Snowflake, are excited to welcome more than 2,000 registered attendees to this important event for precision health. If you have not yet registered there is still plenty of time to do so at www.hc1.com/Summit where you can also find the complete agenda and more information about our speaker and sponsors. If you are still wondering why you should attend, check out my recent blog post on the top five reasons

When attending the Summit, if you have a question that is not answered during the presentation or you think of one after the fact, I’d be happy to pass that along for you. Just send me your message at https://www.hc1.com/summit/contact-us.

By Lauren VanDenBoom
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September 26, 2019

You know best what you want from your data. You know best how you want it presented. So now you can have it your way. 

hc1 CRM has rolled out a much-anticipated new feature, the User-Defined List. It’s one more way our platform is especially intuitive to the needs of your healthcare organization.  

Immediately familiar components and controls 

Now hc1 system administrators can easily build out tabs and record pages exactly the way they want—with no extra fees from consultants who must customize a generic CRM to accommodate healthcare-specific needs. Instead, you, the hc1 system administrator, become the architect of your own environment with:

  •     User-defined fields to track data
  •     User-defined lists to organize data
  •     User-defined layouts to display the data

 You are in the driver’s seat, deciding where data is displayed, what types of records are displayed, how data is filtered, who can see it, and more.  

User-defined lists are one more way to specifically manage data and make it easy for users to find the information they need to do their jobs. 

No waiting for information from IT

This new feature also gives users a way to run their own mini-reports, gathering subsets of information as needed. No longer are users waiting days or even weeks for query results from a busy IT department. Now users can filter and sort on any field themselves and command the information they need in moments. 

For help adding user-defined lists to your hc1 environment, contact support@hc1.com or visit hc1 Online Help

By Lauren VanDenBoom
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May 12, 2021

hc1 President and CEO, Brad Bostic, recently sat down with Dr. Brian Patty, the Chief Medical Informatics Officer at Medix Technology, for a virtual fireside chat session during the Precision Medicine Leaders Summit – Precision Health. They focused on what barriers prevent healthcare providers and organizations from delivering precision medicine but also how technological advances like Precision Health Insight Networks (PHINs) and pharmacogenomics (PGx) are helping to overcome those barriers. 

The session is now available free on-demand

Identify the Biggest Barriers

Knowledge and workflow are two of the biggest barriers to delivering precision healthcare. “Care teams on the frontline are busy,” Dr. Patty said. “They do not have time with every medication that they prescribe or every treatment plan that they engage a patient on to be looking at is this medication impacted by a person’s genetic makeup. They may or may not know that. And quite frankly the data’s changing on a daily basis. We are finding new medications that are impacted by our genetics every day. They cannot be expected to keep up with that since they do not have the knowledge base at their fingertips when they are making that decision. That gets to the workflow piece. You can have the best knowledge base known to man on medications that are impacted by pharmacogenetics, and it could even be in your EHR (electronic health record), but if the knowledge is not incorporated into the workflow of the provider or the care team, then the people who need to know may be unaware that the knowledge exists, or the impact on the particular drug that they’re about to prescribe, or the treatment regimen that they are about to start the patient on.”

Knowledge

We expect our healthcare providers to have an almost superhuman ability to fully understand a patient’s history, genetics and condition in addition to the vast amount of often changing knowledge about treatment options and prescriptions. 

“They are not cyborgs; they cannot remember every single thing or keep up-to-date on every single new thing,” said Mr. Bostic. “It sounds like what you are saying is there is this new age that needs to emerge that takes the EHR to another step where it is infusing knowledge into the process at the right time to inform the clinicians in such a way that frankly can help ease the burnout problem with clinicians. And, perhaps more important, patients are much better off. Clinicians are not held to a standard that is impossible for them to meet because there is no way for them to keep up to speed no matter how many continuing education sessions they attend. How would you know what the latest pharmacogenetic protocol should be, for example? Or what the latest, best lab testing should be?” 

As online consumers, we have a wealth of knowledge at our fingertips. We can read endless accounts of other users’ experiences, visually model a new piece of furniture in our own space, watch a video on how to repair the kitchen sink or pose a question to an expert and receive a quick response. Why shouldn’t providers be able to leverage similar technology to access a trusted knowledge base, virtually model a treatment plan or collaborate with other experts or members of the care team as part of their existing workflow and at the point of care?   

When the information and collaboration needed for well-informed decision-making is built into the care team’s workflow, delivering precision care becomes second nature for the provider. “There is so much knowledge being generated every single day out there,” said Dr. Patty. “We need to be injecting that knowledge into the appropriate time in the workflow where that knowledge is going to help inform decisions.”

Workflow

Dr. Patty stressed that reducing the amount of time and effort required to find and understand the information available is also important. “Providing that knowledge and getting it into their workflow so that when they have those 15 or 20 minutes to see a patient, they are not having to go to a database to see about this medication,” he said. “Is there a potential genetic test that I can do to see if this patient’s medication is going to work for them? Why not embed that into the workflow and say, ‘You’re prescribing this medication. There’s a significant genetic variability to how it performs in patients. Here’s the incidence of that.’”

Mr. Bostic noted that many organizations have invested heavily in their EHR systems and expect them to deliver these capabilities. “People have spent hundreds of millions, billions in some cases, on putting in place EHR,” he said. “That’s part of where I see the struggle, and the barrier is, ‘Well, I’ve already spent all of this. Shouldn’t it do all this already?’”

He asked Dr. Patty, “How should people think about this next step that you are describing as it relates to the EHR in terms of where you leverage specialized knowledge bases and systems that potentially are external to the EHR, but then, as you are saying loud and clear, inject that information into the EHR flow? How would you look at that from an investment perspective in that context of your overall EHR investment you have already made?”

Dr. Patty explained that the EHR is a framework for providing care. “You can’t expect your EHR vendor to deliver some of this knowledge to you,” he said.  “You have to have knowledge sources that you are tapping into and that you’re building into your EHR. It is interesting. The KLAS Arch Collaborative did a study of over 200 healthcare systems and looked at physician satisfaction and the effect of the EHR on quality of care. They found that it had less to do with the EHR vendor and more to do with how each individual organization took that EHR and implemented and customized it and trained it and built those tools into the EHR to help providers out. Satisfaction was more impacted by local factors than it was on the EHR itself. The same EHR vendor could have the top score and a fifth percentile score. Everything in between.” 

“And so,” he continued, “much is dependent on how we implement our EHRs. And a big part of it is building some of these knowledge bases into the EHR and delivering that knowledge in the workflow. That is so important.”

Share Your Precision Healthcare Delivery Story

Whether you are just beginning a journey to implement precision health in your organization or you have had years of success, hc1 would like to hear your story and understand your challenges. For the past 10 years, we have worked directly with laboratories and healthcare partners to help them ensure the right patient gets the right test and the right prescription. Whether the hc1 Platform is a perfect fit for your organization or not, we are likely to each have something to learn from the other’s experiences.