hc1 Operations Management™

Enabling clinical labs to operate at their highest potential

Optimize efficiency, improve quality, and reduce cost

Clinical laboratories face the challenge of performing increasingly higher volumes of complex testing despite a dramatic shortage of trained laboratory personnel, unprecedented mergers and acquisitions, and pressure to provide high quality test results. However, the majority of labs struggle to access actionable insights into their operations to improve performance.

hc1 Operations Management™ combines real-time analytics and proven strategic playbooks to optimize lab performance. Our team of lab experts work alongside you to address key areas such as workflow optimization to streamline processes, labor and productivity improvements, quality and service, accreditation readiness, and more.

Optimize lab workflows to increase efficiency and deliver better service

Improve key quality and turnaround time metrics across departments

Predict staffing needs and optimize your staffing levels

Benchmark against similar labs to target areas for improvement

Benefits of hc1 Operations Management™

hc1 Operations Management™ goes beyond basic EMR reporting by combining advanced lab analytics technology with industry-leading laboratory consulting expertise. Our unique approach empowers your team to optimize lab workflows, boost lab productivity, and elevate quality and service—driving meaningful, measurable improvements across your lab operations.

Expertise

Laboratory technical and leadership expertise, blended with lean Six Sigma and project management, to bring the top proven best practices

Leadership

Improve on both the clinical and business aspects of running a successful laboratory

Technology

The hc1 Lab Insights Platform™ analyzes real-time data to uncover actionable insights, while advanced workflow automation further streamlines operations.

Collaboration

Operations Management comes standard with healthcare record types and fields while also allowing you to create custom fields and screen layouts.

Custom Solutions

Customizable strategies tailored to meet your health system’s and hospital’s needs

Results

Improved workflows, increased productivity, reduced cost, increased patient safety, enhanced quality and service, and increased patient and provider satisfaction

Proven strategic playbooks to address all your needs

We embed our expertise into the very fabric of how your lab operates to create and recommend solutions to your biggest problems and seamlessly execute our strategies. Our lab experts specialize in the following areas of clinical lab operations management:

Lab Workflow Optimization

Lab Labor Optimization

Clinical Lab Benchmarking

Clinical Lab Consolidation

Relative Value Unit (RVU) System

Lab Departmental Assessments

Regulatory and Accreditation Readiness

Lab Quality Management System

Lab Customer Satisfaction Survey

Project and Program Management

Change Management

Interim Lab Leadership

Proprietary machine learning and AI-driven technology

At the core of Operations Management is the hc1 Lab Insights Platform™ which analyzes real-time data to uncover inefficiencies, predict staffing needs and assess performance. Advanced workflow automation further streamlines operations, reducing manual workload and enabling teams to focus on higher-value tasks.

Monitor Key Metrics in Real-Time

Assess your lab performance in real time with our suite of lab reports. See how your volume and turnaround times are trending over time to spot abnormalities and dive deeper into the data to identify issues. See how your spend is changing over time to assess top ordering locations and identify savings opportunities.

Optimize Staffing Levels with AI

By leveraging artificial intelligence to project future test volumes by department, our Workforce Optimization technology enables lab leaders to proactively identify potential shortages or overages, adjust staffing assignments accordingly and monitor the business impact of changes over time.

Automate Laboratory Workflows

Bring staff together from across your lab – from customer service to billing to logistics and more – into a single platform to log and resolve issues, automate time-consuming workflows, and deliver superior service to your providers and patients.

Automate Laboratory Workflows

Automate Laboratory Workflows

Automate Laboratory Workflows

Accelerated Results

74%+

Improvement in quality metrics (specimen rejection, culture contamination, etc.)

15-20%

Improvement in service and turnaround times

18-34%

Improvement in efficiency and labor cost

hc1 Operations Management™

Optimize efficiency, improve quality, and reduce cost

Benefits of hc1 Operations Management™